Terms & Conditions of Online Ordering

TERMS AND CONDITIONS OF ONLINE ORDERING Taste of Himalayan Last updated: 26 September 2026

These terms apply to every order and reservation you make on https://tasteofhimalayan.uk. Please read them before you order. If you do not agree with them, please do not use the website.

1. ABOUT US 1.1 Your order or reservation is a contract with Taste of Himalayan, trading as Taste of Himalayan ("we", "us", "our"), company number N/A (Sole Trader / Unregistered), registered office 33 High St, Rowley Regis, B65 0DR. Our restaurant is at 33 High St, Rowley Regis, B65 0DR. Our telephone number is +44 121 820 5134 and our email address is our restaurant contact email. Our VAT number is GB527059387. Our food hygiene rating is Available on the Food Hygiene Rating Scheme (ratings.food.gov.uk).

1.2 This website is built and hosted for us by BhandariTech, which provides the technology only. BhandariTech is not a party to your order or reservation. It does not prepare, sell or deliver food, and it is not responsible for your order. Any complaint about your order should be made to us.

2. PLACING AN ORDER 2.1 You must be at least 18 to place an order. You must give us correct details, including your name, phone number and, for delivery, your full address and postcode.

2.2 You place an order by choosing items, going to the checkout and confirming. Doing that is an offer to buy. Our contract with you starts when we send you a message or email confirming that we have accepted your order, and not before.

2.3 We may refuse or cancel an order if, for example, an item is unavailable, we are closed or too busy, the delivery address is outside our delivery area, the price shown was wrong, or we suspect fraud. If we do, we will tell you as soon as we can and refund anything you have already paid in full.

2.4 Our opening hours are Monday: Closed; Tuesday: 16:00–22:00; Wednesday: 16:00–22:00; Thursday: 16:00–22:00; Friday: 13:00–22:30; Saturday: 13:00–22:30; Sunday: 13:00–21:00. Orders can only be placed for times when we are open.

2.5 Depending on what we offer at the time, you can order: - (a) for collection from our restaurant; - (b) for delivery to your address; - (c) from your table when you are dining in with us; or - (d) in advance, for a later time or date that you choose (a pre-order or scheduled order).

3. PRICES AND PAYMENT 3.1 All prices are in pounds sterling and include VAT where it applies. For delivery orders there is a delivery fee of N/A and a minimum order of N/A. The fee and the total price are shown at checkout before you pay.

3.2 You can pay by debit or credit card, by Apple Pay or Google Pay, or in cash when you collect or when your order is delivered, where the checkout offers those options.

3.3 Card and wallet payments are taken at checkout by our payment provider. We do not see or store your full card details.

3.4 If you pay in cash, you must pay the full amount when you collect your order or when it is delivered.

3.5 If we find that an item was shown at the wrong price, we will contact you. You can then confirm your order at the correct price or cancel it and be refunded in full.

4. PROMOTIONAL CODES 4.1 If we give you a promotional code, you can use it once per order unless we say otherwise. It cannot be combined with another code or offer, has no cash value, and may have a minimum spend, an expiry date or other conditions that we will state with the code.

4.2 We may withdraw a code at any time, and we may cancel an order or remove a discount if a code has been used wrongly or unfairly.

5. COLLECTION 5.1 Collection orders are usually ready in about 25 minutes. This is an estimate, not a promise. We will tell you if we expect a longer wait.

5.2 You must collect your order from 33 High St, Rowley Regis, B65 0DR and give us your name or order number. If you do not collect your order within a reasonable time after it is ready, we may treat it as cancelled. Food cannot be kept safely for long, so we may not be able to refund you.

6. DELIVERY 6.1 We deliver to addresses within 3 miles of our restaurant. Our own drivers deliver your order.

6.2 Delivery orders usually arrive in about 50 minutes. This is an estimate, not a promise. Traffic, weather and how busy we are can affect it.

6.3 You must be available at the delivery address and reachable on the phone number you gave us. If we cannot reach you or no one answers after reasonable attempts, we may treat the order as delivered and we may not be able to refund you.

7. ORDERING FROM YOUR TABLE 7.1 If you order from your table, your order is a contract with us in the same way as any other order. We will bring it to your table. The payment options for table orders are shown on the website when you order.

8. PRE-ORDERS AND SCHEDULED ORDERS 8.1 For a pre-order or scheduled order you choose a later time or date. We will prepare your order for that time. We will tell you if we cannot meet it.

8.2 You can cancel or change a scheduled order free of charge if you contact us at least 2 hours before the time you chose. After that we may already have started preparing it.

9. RESERVATIONS 9.1 A reservation request becomes a booking when we send you a confirmation. Please tell us how many people are coming, and tell us about any allergies or dietary needs when you book.

9.2 We will hold your table for 15 minutes after your booking time. After that we may give it to someone else. For groups of 6 or more people, we may contact you to confirm the booking.

9.3 If you cannot come, please tell us as early as you can, and at least 2 hours before your booking time, by phone on +44 121 820 5134 or by email to our restaurant contact email. If you often fail to arrive without telling us, we may refuse future bookings.

9.4 If we have to cancel your reservation, we will tell you as soon as we can and offer you another time, and we will refund anything you have already paid for it.

10. CANCELLING AND REFUNDS 10.1 Our food is freshly made to order. Because of that, you cannot cancel an order once we have started preparing it. If you want to cancel, phone us as soon as possible on +44 121 820 5134. If we have not started preparing your order, we will cancel it and refund you in full.

10.2 The 14 day right to cancel that applies to many online purchases does not apply to freshly prepared food, or to reservations for a meal on a specific date. This does not affect your other legal rights.

10.3 If you are owed a refund for a card or wallet payment, we will refund it to the same card or wallet within 14 days of agreeing to the refund. If you were going to pay in cash, there is nothing to refund. If you have paid cash and we owe you money, we will refund it in cash or agree another way with you.

11. PROBLEMS WITH YOUR ORDER 11.1 If something is missing, wrong, or not of satisfactory quality, or your order is unsafe or late, please contact us as soon as you can, ideally on the day you receive it. Give us your order number and, if you can, a photo. We will look into it quickly.

11.2 If an item is missing, wrong or not of satisfactory quality, we will, where the law gives you the choice, replace it or refund it. We will also consider a fair refund or credit if your order is significantly late. Asking you to contact us quickly does not take away any of your legal rights.

12. ALLERGIES AND DIETARY REQUIREMENTS 12.1 Our kitchen handles the 14 major allergens: celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, tree nuts, peanuts, sesame, soya and sulphites. We cannot guarantee that any dish is completely free from any allergen, including through cross-contact in our kitchen.

12.2 If you or anyone you are ordering for has an allergy or intolerance, please phone us on +44 121 820 5134 or speak to us before you order so we can tell you what is in each dish. Do not rely only on the website or on notes added to your order, as a note may not reach the kitchen in time.

12.3 Our allergen information is available on our menu at /menu. The information we give about allergens is correct to the best of our knowledge when you order, but recipes and suppliers can change.

13. OUR RESPONSIBILITY TO YOU 13.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. It also does not affect your legal rights as a consumer.

13.2 If we break these terms or fail to use reasonable care, we are responsible for loss you suffer that was a foreseeable result. We are not responsible for loss that was not foreseeable, and we are not responsible for any loss of profit or other business loss if you order for a business purpose.

13.3 We are not responsible for a delay or failure caused by something outside our reasonable control, such as severe weather, road closures, power or internet failures, or a fault in a payment or delivery system, where we could not reasonably have avoided it.

13.4 The website may sometimes be unavailable. If it is, you can phone us to order on +44 121 820 5134.

14. YOUR PERSONAL INFORMATION 14.1 We are responsible for your personal information. We use it to take and deliver your order, deal with your questions and complaints, and meet our legal duties. We only send you marketing if you have agreed to it.

14.2 The website provider, BhandariTech, handles your information for us to run the website. Payments are handled by our payment provider. The website also uses Google Maps to check addresses and Google Analytics to see how the site is used. Our privacy notice at /privacy explains what we collect, why, how long we keep it and your rights, including your right to complain to the Information Commissioner's Office.

15. COMPLAINTS 15.1 If you are unhappy, please contact us on +44 121 820 5134 or at our restaurant contact email and tell us what went wrong. We will look into it and reply as soon as we can.

15.2 If we cannot settle a complaint, you can get free advice from the Citizens Advice consumer service or contact your local Trading Standards.

16. GENERAL 16.1 We may change these terms from time to time. Your order is covered by the terms that were shown on the website when you placed it.

16.2 Only you and we have rights under this contract. BhandariTech and other third parties cannot enforce it.

16.3 If any part of these terms is found to be invalid, the rest continues to apply.

16.4 These terms are governed by the law of England and Wales. If you live in England or Wales, the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can bring a claim in the courts of the country where you live.