Welcome to the online ordering platform of TASTE OF HIMALAYAN LIMITED. Please read these terms and conditions carefully before using our services. By accessing or using our website, you agree to be bound by these terms and conditions.

General Terms and Conditions of Sale

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.

Our Contract

All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with Taste of Himalayan you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Taste of Himalayan retains the right to refuse any request made by you. If your order is accepted we will inform you by email or via the website. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

When you place an order, you will receive an acknowledgement e-mail and/or webpage confirming receipt of your order: this email and/or webpage will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by the medium used for placing the order (email or other appropriate digital means) that the goods which you ordered have been dispatched to you. Only those goods listed sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund from Taste of Himalayan. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Payment

All online card payments are processed by our payment gateway provider. Upon receiving your order, we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a full payment against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email, the monies paid shall be used for the value of goods you have purchased as listed.

Delivery

All deliveries are carried out by our restaurant staff. Times given for collection and delivery are only approximate; we cannot provide an exact time for delivery but endeavor to deliver within the approximate delivery time specified when you place your order.

Refunds & Charge-backs

Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund if the item has already been made. If you wish to request a refund or dispute a charge for an online paid order, please contact us on the details mentioned below. If an unrecognized transaction appears on your card/statement, please contact us for clarification.

Order Cancellation and Amendments

Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund if the item has already been made. To change or cancel your order, please contact our Customer Support team to attempt to resolve your request but cannot guarantee your request will be accepted as food processing may already be underway.

Feedback

If the order received does not meet your expectation you can provide feedback via the feedback page on our website. Feedback submitted will be reviewed and displayed on our page, subject to our Customer Support team's discretion

Compensation

If you are unhappy with the quality of any goods or the service provided by Taste of Himalayan and wish to seek any form of compensation, you should contact us directly to raise your complaint and, where appropriate, follow our own complaint procedures.

Customer Support  

Our Customer Support team will attempt to assist you and resolve any enquiry where possible regarding your order. You can contact the Customer Support team by clicking "Contact Us" on the Website and submitting your request via the provided contact form.

If you are unhappy with the service provided by us and wish to make a complaint, please send an email to [email protected].

Privacy Policy and Terms of Use

Use of our Website is also governed by our Privacy Policy and Website Terms of Use. Our Privacy Policy and Website Terms of Use are incorporated into these Terms and Conditions by this reference.

Variation   

Taste of Himalayan shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.   

Invalidity

If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Law and Jurisdiction

These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales.   

If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions.

Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

Contact Information

Taste of Himalayan   

Website: www.tasteofhimalayan.uk   

Address: 33 High Street, Rowley Regis, England, B65 0DR

Tel: 0121 820 5134

Email: [email protected]

Last updated: 08/07/2024